Cook Medical

Now Supplying You Directly in Ireland

Beginning on 1 January 2012, you can buy medical devices directly from Cook Medical, a manufacturer that has been in the healthcare market for nearly five decades. Supplying directly ensures we get a better understanding of your clinical and business needs. You can still order the same high-quality products you always have, but now you can also take advantage of the additional support that comes with purchasing directly from Cook Medical.

This support includes:

  • Our Customer Service team's assistance in placing orders, answering queries and checking order status

  • Regular visits from Cook Medical sales representatives who possess a vast knowledge of products and procedures

  • Access to training on our products and procedures

  • The availability of a wide range of products across a number of hospital departments

  • In-house stock level management to ensure product availability

  • Business and clinical support from Cook Medical's Healthcare Business Solutions (HBS) team and sales representatives
Cook Ireland now supplying products directly.
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Next Steps to Start Ordering

Our HBS team and sales representatives will be calling on you in the next few weeks to discuss how Cook can best address your needs and answer any product or business queries you have. If you would like to speak with someone before then, please call our Customer Service Centre at +353 61239252 and they will direct your call.

How to Order

Cook Medical - Overall Medical Technology Company of the Year 2011 (GOLD AWARD) To facilitate easy ordering, you can use the same codes or numbers you have always used. All our products use a standard reference part number and a 6 digit order number (GPN), either of which can be used when placing orders.

You can order any of our 15,000 available products from our Customer Service Centre in Limerick by phone, fax or e-mail.

Phone +353 61239252
E-mail: ie.orders@cookmedical.com
Fax: +353 61239253

If you have immediate product queries or want to request a catalogue or price list, you can contact our Customer Service Centre, which is open:
08:30 to 17:00 Monday to Thursday
08:30 to 16:00 on Friday.

Our average call time is under three minutes, so you can be assured of prompt assistance.*

Delivery

With Cook you process one order, no matter which combination of Cook products you need, and we ship your order directly to you. We continually monitor our delivery times to ensure you'll have Cook products on hand for procedures when you need them. We offer three express delivery options:

  • Before 09:00 next business day

  • Before 12:00 next business day

  • Next business day

Standard delivery time is within 72 business hours following your order. Further details can be found in our standard business procedures document available from Customer Service.

Payment

Invoices are sent out daily and are sent separately from your order. The terms of payment are included in the invoice. If you have any queries or need to make a change to your payment details, call our Customer Service team at +353 61239252 and they will be happy to help you.

 

About Cook Medical

Cook Medical was one of the first companies to pioneer many of the devices now commonly used worldwide to perform minimally invasive medical procedures. Since 1963, improving patient outcomes has been our focus. We have worked with physicians to develop products and now offer 15,000 products across a wide range of hospital departments including cardiology, urology, endoscopy, radiology and vascular surgery, to name a few.

Despite our size, quality has remained paramount, and we have integrated the companies that develop our raw materials, provide distribution and deliver customer support to ensure that we maintain high quality standards from the point of manufacture to final delivery. We invest substantially in developing new products with physicians, and our R&D is driven by patient need. With this approach, we integrate medical device, drug and biologic graft technologies to improve patient outcomes worldwide.

With more patients and higher costs, customers may find it increasingly difficult to deliver their ideal level of care. Cook Medical's HBS team understands this and works with our customers to decrease costs by examining areas in the supply chain, such as distribution and shipping, where the business process can be streamlined. They look to increase efficiencies by leveraging our range and services to standardise products, rationalise suppliers and optimise contracts.

Focussing on both the business and clinical needs of our customers ensures that Cook can help procurement agents and hospital managers achieve efficiencies while obtaining quality products that enable physicians to deliver the best possible patient outcomes.

*Based on average call time for 2010.